Privacy policy
Last updated: 4 January 2026
1. Who we are
This Privacy Policy explains how Peak Cleaning Services (“we”, “us”, “our”) collects and uses your personal information.
Peak Cleaning Services
Office 2/3, 48 West George Street
Glasgow, G2 1BP
United Kingdom
For data protection purposes, we are the “data controller” of the personal information we collect about you.
2. How we collect personal information
We may collect information about you when:
you contact us by phone, email, website form or social media
you request a quote or hygiene assessment
you enter into a contract with us for cleaning services
you visit and use our website
you apply to work with us
3. Types of personal information we collect
The types of personal information we may collect include:
Contact details: name, job title, company, address, telephone number, email address
Business information: site addresses, type of premises, cleaning requirements, contract details
Communication information: enquiries, emails, notes of conversations and meeting records
Marketing preferences: your choices about receiving updates from us
Website usage data: IP address, device and browser type, pages visited, time and date of visits and similar technical data collected through cookies and analytics tools
Recruitment information (where relevant): CVs, work history, references and right to work information
We do not intentionally collect special category data (for example health information) through the website. If such information is required for health and safety reasons on site, it will be handled with additional care.
4. How we use your personal information
We may use your information to:
respond to your enquiries and requests
provide quotes, proposals and site hygiene assessments
set up and manage cleaning contracts and customer accounts
deliver our cleaning services and manage visits
send important service communications (for example schedule changes or access information)
improve our website, services and customer experience
manage our relationship with you, including feedback and complaints
meet our legal and regulatory obligations
keep basic records for accounting and tax purposes
consider applications for employment
5. Legal bases for processing
We process your personal information on one or more of the following legal bases:
Performance of a contract – where processing is necessary to provide our services or take steps at your request before entering into a contract
Legitimate interests – for example to respond to enquiries, manage our business, maintain security and improve our services, provided these interests are not overridden by your rights
Legal obligation – where we need to comply with laws or regulations
Consent – where you have given clear consent, for example to receive certain marketing communications. You can withdraw consent at any time.
6. Who we share your information with
We may share your personal information with:
our staff and contractors who need the information to perform their duties
trusted service providers who support our business, such as website hosting, email, IT support, analytics and professional advisers (accountants, insurers, legal advisers)
third parties where required by law, regulation or to protect our rights (for example HMRC, law enforcement or regulators)
Where we use service providers, we require them to keep your information secure and to use it only in accordance with our instructions. We do not sell your personal information.
7. International transfers
Some of our service providers may be based outside the United Kingdom or European Economic Area. Where personal data is transferred internationally, we will take appropriate steps to ensure that your information is protected, such as using standard contractual clauses or other safeguards recognised by UK data protection law.
8. How long we keep your information
We keep personal information only for as long as necessary for the purposes described in this policy, including to meet legal, accounting or reporting requirements. Retention periods vary depending on the type of information and the reason for processing. When data is no longer needed it will be securely deleted or anonymised.
9. Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure. While we do our best to protect your information, no system can be completely secure and we cannot guarantee security of data transmitted over the internet.
10. Your rights
Under UK data protection law, you have the following rights in relation to your personal information:
Right of access – to request a copy of the personal data we hold about you
Right to rectification – to have inaccurate or incomplete data corrected
Right to erasure – to ask us to delete your personal data in certain circumstances
Right to restriction – to request that we restrict how we process your data in certain situations
Right to data portability – to receive certain data in a structured, commonly used format and to request that we transfer it to another organisation
Right to object – to object to processing based on our legitimate interests, including direct marketing
Right to withdraw consent – where processing is based on consent, you can withdraw it at any time
These rights may be subject to limitations in some circumstances. To exercise any of your rights, please contact us using the details below.
11. Marketing
We may send you information about our services that we think may be of interest to you, in accordance with your preferences and applicable law. You can opt out of marketing communications at any time by using the unsubscribe option in emails or by contacting us directly.
Service-related communications (for example visit confirmations or important safety information) are not considered marketing.
12. Cookies
We use cookies and similar technologies on our website. Please see our Cookie Policy for more details on the types of cookies we use and how to manage your preferences.
13. Third party websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of third party sites. We encourage you to read the privacy policies of any websites you visit.
14. Contact and complaints
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details on our Contact page or write to:
Peak Cleaning Services
Office 2/3, 48 West George Street
Glasgow, G2 1BP
United Kingdom
If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). Further information is available at www.ico.org.uk.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.