Peak Cleaning Services - Terms of Service

Effective Date: 09/26/2023
Welcome to Peak Cleaning Services! We are thrilled to have you as a valued customer. Before you access or use any of our services, it is important to read and understand our Terms of Service. These terms explain the legal obligations and restrictions that apply when you engage with Peak Cleaning Services. By using our services, you agree to be bound by these terms.

1. Service Agreement

1.1 Scope of Services: Peak Cleaning Services offers professional cleaning services for residential and commercial properties. Services may include but are not limited to regular cleaning, deep cleaning, carpet cleaning, and window cleaning.
1.2 Service Description: We strive to provide high-quality cleaning services tailored to your specific needs. Prior to our service, we assess your requirements and provide a detailed description of the services to be performed, including the duration, frequency, and specific areas to be cleaned.

2. Service Terms

2.1 Scheduling and Cancellations: To schedule our services, please contact us via phone or email. We require at least 24 hours' notice for cancellations or rescheduling. Failure to provide adequate notice may result in a cancellation fee.
2.2 Access to Property: You agree to provide us with access to the property on the scheduled day and time. In case you cannot be present during the service, you may grant us entry and provide relevant instructions for the cleaning.
2.3 Payment and Pricing: The cost of our services will be discussed and agreed upon before the commencement of any cleaning work. Payment is due upon the completion of each service unless otherwise agreed.
2.4 Cleaning Equipment and Supplies: We bring our own cleaning equipment and supplies unless you prefer to provide your own. All cleaning equipment and supplies used by our staff are safe and eco-friendly.
2.5 Security of Personal Belongings: While our team members are trustworthy individuals, we recommend securing any valuables or sensitive items during our cleaning service. Peak Cleaning Services cannot be held responsible for any loss or damage to personal belongings.
2.6 Feedback and Complaints: We welcome any feedback or complaints regarding our services. Please contact our customer service department within 24 hours if you have any concerns. We will make every effort to address and resolve any issues promptly.

3. Liability and Limitations

3.1 Liability: Peak Cleaning Services will exercise reasonable care while performing our services. However, we cannot be held liable for any damage or loss due to unforeseen circumstances, acts of nature, or existing structural or electrical issues in the property.
3.2 Indemnification: You agree to indemnify and hold Peak Cleaning Services harmless from any claims, damages, losses, or liabilities arising out of your use of our services or any breach of these terms.
3.3 Insurance: Peak Cleaning Services maintains appropriate liability insurance coverage. However, it is recommended that you maintain your own insurance that covers any unexpected incidents while our team is on your property.

4. Termination

4.1 Termination by Customer: You may terminate our services at any time by providing us with a written notice.
4.2 Termination by Peak Cleaning Services: We reserve the right to refuse or terminate services to any customer due to unreasonable or abusive behavior, non-payment, or any other valid reason as determined by Peak Cleaning Services.

5. Privacy

5.1 Data Protection: Peak Cleaning Services respects your privacy and is committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, disclose, and store your data.

6. Governing Law

6.1 Jurisdiction: These Terms of Service shall be governed by and construed in accordance with the laws of United Kingdom.
By using our services, you acknowledge that you have read, understood, and agreed to abide by these Terms of Service. If you have any questions or concerns, please contact our customer service department for further assistance. We appreciate your trust in Peak Cleaning Services!
Note: These Terms of Service are subject to change without notice. Please refer to the latest version available on our official website.